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Professionals Advocate is pleased to introduce a new podcast library on our web site. A variety of informative risk management, claims, communication and other topics of interest will be presented in a convenient audio-only format. Additional podcasts will be introduced regularly.

Instructions: Click on the link to automatically open your media player and listen to the podcast. You can also right click and select "Save As" to save the MP3 just like you would a Word document. Click here for more information about downloading and listening to podcasts.

Now Playing: The ADA and Patient Care


  • Handling the Stress of Litigation
    Being involved in litigation is a life-changing event. This podcast has helpful tips for handling stress from litigation. Click here to listen.
    (Runtime: 3:27)
  • How Do I Obtain a Claims History?
    Requesting a claims history from ProAd is easy and can be done in several different ways. Follow these quick and easy steps to request a claims history.
    Click here to listen.
    (Runtime: 3:03)
  • The Purpose of the Medical Record (Members Only)
    Why are medical records so important? This podcast reviews the importance of keeping accurate medical records and offers some risk management advice for maintaining them.
    (Runtime: 5:20)
  • Reporting a Claim to Professionals Advocate
    Important information about reporting a claim, including what you should report and how to contact ProAd. Click here to listen.
    (Runtime: 3:22)
  • Requests for Medical Records
    This podcast explains what Insureds should do in the event they receive a request for medical records. Click here to listen.
    (Runtime: 3:22)


  • Communication Tips for Physicians
    By adhering to a few basic principles, Physicians can greatly improve their skills as good communicators. Click here to listen.
    (Runtime: 4:12)
  • Cyberchondriac or Informed Patient? (Members Only)
    Today’s patient has access to an unprecedented amount of medical information.
    (Runtime: 6:35)
  • Do Your Patients Really Understand? (Members Only)
    Health literacy is a serious problem. Learn new methods for better assisting patients in understanding their health situations.
    (Runtime: 7:54)
  • Treating Patients with Limited English Proficiency
    An increasing number of individuals are classified as having Limited English Proficiency, or LEP. Physicians whose practices include LEP patients may have obligations to provide translation services to these patients.
    Click here to listen.
    (Runtime: 3:21)
  • Working with Seniors to Help Them Understand (Members Only)
    Strategies for making it easier for older patients to read, understand and follow medical instructions.
    (Runtime: 3:31)

Practice Issues

  • Disaster Planning for Medical Practices (Members Only)
    Is your practice prepared in the event that disaster strikes?
    (Runtime: 6:24)
  • Follow-up and Tracking of Test Results
    Does your office have a reliable safety tracking system? A quarter of all malpractice claims stem from unread or unreported test results. Make sure you don't fall victim to this common issue. Click here to listen.
    (Runtime: 4:40)
  • Handling Patient Complaints (Members Only)
    What should you do when a patient complains? Learn some common patient complaints that can serve as potential warning signs for more significant problems in the future.
    (Runtime: 4:56)
  • When Patient Finances Impact Patient Compliance (Members Only)
    As health premiums increase, some insured patients are changing to plans with higher co-pays or deductibles. These changes may result in more patients refusing your
    recommendations for additional medical care.
    (Runtime: 5:05)

Risk Management

  • The ADA and Patient Care
    Although compliance with the ADA is not strictly a risk management issue, it is a legal requirement, and a violation can result in legal action against your practice.
    Click here to listen.
    (Runtime: 6:31)
  • Medication Management in Elderly Patients (Members Only)
    By taking a few extra precautions when treating elderly patients, you can reduce the risk of adverse event that could lead to a lawsuit.
    (Runtime: 5:07)
  • Preventing Wrong Site Surgeries
    Despite heightened effort, the frequency of wrong site errors appears to be increasing. These guidelines can help you reduce the risk of a wrong site-related event. Click here to listen.
    (Runtime: 5:23)
  • Reducing Medication Errors (Members Only)
    Medication errors are a leading cause of medical malpractice claims. Here are some recommendations for reducing the risk of medication errors.
    (Runtime: 5:18)
  • Reducing the Risk of Medication Addiction (Members Only)
    Physicians who treat patients with opioid analgesics and other frequently abused medications can be subject to lawsuits. This podcast will provide methods for determining if a patient is at risk for abuse.
    (Runtime: 6:30)
  • Risk Management and Electronic Health Records (Members Only)
    Some basic guidelines to follow if your practice has or is considering the implementation of electronic health records.
    (Runtime: 8:20)
  • Risk Management and e-Prescribing (Members Only)
    e-prescribing is a considered a more accurate, reliable, and secure system. While this assertion is probably true, e-prescribing raises some risk management concerns that do not exist with pen and paper prescriptions.
    (Runtime: 3:37)
  • The Use of Chaperones (Members Only)
    The presence of a chaperone during any physical examination of a patient can offer several benefits to both the Physician and the patient.
    (Runtime: 7:00)